Arizona Man died after months of failed makes an attempt to realize entry to psychological well being care. Now his mom is suing his insurer

A Arizona Mom sues the late son of her late son Well being insurerAnd the declare of the mistaken and outdated supplier lists led to months of attempting to realize entry to psychological well being care, which led to his Loss of life.

Ravi Coutinho, a 36-year-old Phoenix entrepreneur, has acquired a medical insurance way for ambetters by way of Healthcare.gov as a result of he ought to appear to provide sturdy psychological well being and dependancy providers close by. Prublica reported. Nonetheless, Coutinho was caught in a so-called “Ghost Community”, wherein the suppliers listed as an in-network have been truly not out there or didn’t settle for unique sufferers.

Though Coutinho began 21 documented calls from Ambetter representatives in early 2023, he couldn’t safe a therapist. His dying, which was as a result of issues as a result of extreme alcohol consumption, appeared in Could 2023 and was dominated.

On Could 23, 2025, Barbara Webber submitted a lawsuit in Maricopa County towards Ambetter’s dad or mum firm Centene and his native subsidiary of Arizona, Well being web from Arizona. The criticism accuses the businesses that they acquire violated state and state legislation by sustaining inaccurate suppliers and deceptive clients in regards to the out there care.

The lawsuit comes strongly from an investigation from 2024 Prublica, wherein systemic issues have been uncovered in Centene’s networks, together with a number of earlier warnings from Arizona regulatory authorities on the identical considerations. Though Arizona’s well being community was notified, it was not completed, and the supervisory authorities didn’t verify whether or not corrections have been ever made.

Neither Centene nor the Arizona well being community reacted to the lawsuit or earlier inquiries in regards to the assertion by Prublica. The case will most likely go on a authorized proceedings, whereby the authorized group from Webber as a pioneering problem for business -wide practices that pick benefit of sufferers in vital requirements.

Within the lawsuit, injury that shouldn’t be specified are submitted and goals to fold Centene for alleged negligence and client fraud.